Terms and Conditions

When you make a booking with Sunline Transfers you agree to the following terms and conditions

  • Payments (made in cash) to the driver on arrival at hotel. If your transfer is return,please pay the total balance on arrival at the hotel.
  • The lead booking name is responsible for the final payment.
  • Carry your itinerary with you all the times when traveling. It must be provided to your driver.
  • Cancellations are permitted at any time by email or phone. Until 18 hours prior your transfer you must cancel by phone. Refund policy:
    • 100% refund - If advised more then 4 hours prior your pickup
    • 75% refund - If advised between 4 - 3 hours prior your pickup
    • 50% refund - If advised between 3 - 1 hour prior your pickup
    • Not refundable - If advised in less than one hour prior your pickup or for long distance transfers and the driver already on the way
  • We cannot accept responsibility from booking errors like, wrong flight date, time, pickup/dropoff address or location. We always do or best to check every detail on each reservation, however the details on the booking are client's responsibility.
  • All transfers are provided through the national road. If you would like to get to your destination faster, depending on your destination and traffic conditions we may travel through the highway ( where applied ) - Always with client consent - for better service response. For such cases, the extra amount for the toll will be added to the final price shown on the website and later charged directly by the driver in cash - Euros only.
  • Modifications to your booking must be made 24hrs prior to your arrival.
  • We will carry 1 suitcase and 1 hand luggage per client. Any extra baggage(eg. golf clubs,surf boards,bicycles) must be disclosed on booking. We cannot be responsible to carry any extra luggage not declared.
  • Sunline Transfers reserve the right to refuse to transport clients under the influence of alcohol or drugs or considered to be a risk to our driver.
  • Smoking is not permitted in our vehicles. Consumption of food and beverages is also not permitted with the exception of water.
  • If you're travelling to a private destination such as a villa, please request to the owner the itinerary to your destination, and provide it to your driver. We cannot be responsible to not find your private address destination.
  • We will endeavour to arrive for collection at Faro airport on time and collect you on your return to Faro Airport at the pre arranged time ,however we can not be held responsible for delays beyond our control Eg. Traffic delays,weather conditions compliance with police stops etc.. We will however contact you where possible in the event of any such occurrence.
  • We cannot accept responsibility for items damaged or lost in transit. Your property is entirly your responsibility.
  • Should we fail to reach your desired destination due to circumstances beyond our control, we will provide alternative transportation at no extra cost to the client.
  • We reserve the right to decline to transport your party due to health and safety specifications should you not advise you require booster or baby seats prior to travelling.
  • We would ask clients give us a margin of 20 minutes should we not arrive at the pick up at the time pre arranged , this will give us adequate time to deal with unforeseen circumstances which may arise. (We will contact client where possible)
  • We reserve the right to depart your accommodation 15 minutes after the pre arranged pick up time should a member of your party not advise our driver of your delay.
  • We will wait approx 1 hour after your landing time in Faro. Should there be a problem with luggage, provided you advise us by sending 1 member of your party to find us in arrivals we will be happy to wait for you until the problem is resolved. If you are travelling alone please advise by calling the number provided on your paperwork.
  • If you need an extra stop ( stopping at a local supermarket for shopping ) please request in advance on your booking. We will charge 10€ for each 15 minutes.