FAQ

Frequently Asked Questions.


Once you complete your booking, the details are sent electronically, we'll make the appropriate arrangements according to the information input on the booking. You'll receive a confirmation voucher in your email, print it or show it on your mobile phone to the driver at the airport.
A single price will include a one-way journey for the route booked. A return price includes both the arrival and departure journeys for the route booked. Child seats and bousters are included if children/infants are specified in your booking.
After collecting your luggage, exit into the Arrivals Hall, you will see our airport representative standing by the Café Central. He will have a signboard with your name on it. It will help you take your bags to the transport, and take you to your destination.

If you are struggling to find our rep, please +351 935 858 997 one of the telephone numbers provided on your email confirmation. Please turn your mobile phone on as soon as you exit the aircraft, as we may be trying to contact you regarding your transfer. We will not be held responsible for missed transfers when we cannot reach the client with the contact information provided by the client.
The booking procedure will automatically calculate an approximate collection time for your departure. The system will calculate the journey plus 2 hours to allow for any check in procedure. We cannot be held responsible for wrong requested pickup times.
We will be tracking your flight arrival times and will arrange your transport to collect you at the new arrival time. We will wait approx 1 hour after your landing time in Faro. Should there be a problem with luggage, please call us to inform or advise us by sending 1 member of your party to find us in arrivals we will be happy to wait for you until the problem is resolved. If you are travelling alone please advise by calling to +351 935 858 997.
Our company is authorised by the portuguese government And legally registered with full comprehensive insurance Cover. Beware of unlicended and unisured transfer Companies and individuals they may be cheaper but are they Safer and insured? Remember your life is in their hands!
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